Shipping / Delivery Policy

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

After they pass through the final round of quality check, they are packed and handed over to our delivery partner i.e. Blue Dart.

Our delivery partners then bring the package to you at the earliest possibility. In case they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Guarantee for delivery made by the Company is subject to the terms and conditions of the courier company. Any inconsistency/errors in name or address will result in non-delivery of the product.

FAQ

EPay Digital India Pvt. Ltd. — Return Policy

EPay Digital India Pvt. Ltd. offers its customers an 'Easy return policy', wherein you can raise a return request of a product within 1–3 business days of its delivery.

Returns are accepted if the product you receive has a mismatch in colour or size, or arrives in a damaged condition.

Please note: We do not entertain returns if you simply dislike the product or wish to exchange it for personal preference.

Checklist to Return the Product

Please ensure the following conditions are met before initiating a return:

• Products must be returned with all original tags intact.
• Original packaging must be intact and undamaged.
• Items must be in an unwashed, undamaged, and unused condition.
• Refund / replacement will be issued after a thorough inspection of the product(s).
• The process will be completed within 72 working hours once the product is received at our office.